Terms and Conditions

Policies and Procedures

It is your responsibility as the real estate agent and/or broker to review all the conditions stipulated in these terms and conditions. For your convenience, we worked hard to ensure that the language of this agreement is reasonably accessible. Any failure to acknowledge these terms and conditions can result in the suspension of an account, and/or the incurrence of greater charges to your invoice.

We reserve the right to amend these Terms and Conditions at any time without notice to you.

Please note that all costs stipulated in these terms and conditions are calculated in Canadian currency.

Ordering a Service:

"Next Day Guarantee" Conditions:

Any orders within our daily service area limits that are submitted before 5pm are guaranteed next business day service, only if all materials are already at our Pickering warehouse. It is the responsibility of the real estate agent and/or broker, to ensure the Sign Installers have all necessary materials for an installation prior to expecting next-day installation services.
Guaranteed next business day service is exclusively available to orders made prior to 5 pm.
Any orders which require a sign or rider to be picked up from a secondary location for a complete installation may be subject to a hold until all of the installation items are retrieved and returned to our warehouse.
Any services requested outside of our daily service area may take anywhere between 1-5 business days to install.

Miscellaneous Order Requests:

We use the address you provide on the order, so it is your responsibility, as the real estate agent or broker, to guarantee the information provided is correct. If it is not correct, you, as the real estate agent and/or broker, are responsible for all charges incurred as a result of your negligence. We reserve the right to determine all additional charges to your invoice and base our decision on operation costs. These charges are non-negotiable.
The Sign Installers is not responsible for making phone calls to confirm any details of your order request prior to services being rendered.
When ordering a service, you are agreeing to full payment for the service provided.
When ordering a removal service, it is your responsibility, as the real estate agent and/or broker, to guarantee that the post(s) and sign(s) are left out, and reasonably visible for the driver upon arrival. It is your responsibility, as the real estate agent and/or broker, to ensure that our posts are not damaged. A post in a garage or locked backyard will result in a "driver charge" on your invoice. A damaged or missing post will result in a replacement charge on your invoice, which the real estate agent and/or broker is responsible for fully paying.
If an order is being cancelled after 7am on the date of service there may be a service fee applied depending on how far along your order is in processing. Please note - if the service has already been completed before we are contacted for cancellation a greater charge may apply.

Re-Installations & Return trips:

If return trips to a property are needed, the real estate agent and/or broker agrees to all additional charges for "return-trip" services.
If the real estate agent or broker requests a re-installation after the 3-week period they are agreeing to pay the full "return-trip" charge.
Any requests for additional items (including but not exclusive to riders of any kind) to be hung on a post after the initial installation of a post requires a "return trip." The real estate agent and/or broker agrees to the cost of this "return-trip."

Obstructions / Nowhere to install:

The Sign Installers will not install a post and sign if a large obstruction makes it unsafe to do so. The Sign Installers reserves the right for complete discretion in any and all circumstances wherein their reasonable judgement is required for assessing the practicality and safety of an installation. It is the real estate agent and/or broker's responsibility to notify us of any obvious large obstructions by e-mailing photograph evidence upon making an order request.
In all circumstances where a property does not have a lawn, the sign will either: (1) be tied to a porch or fence; or (2) leave the property without installation.
Regardless of which above mentioned circumstance emerges, the real estate agent and/or broker will incur a "drivers" charge on their invoice; and is responsible for full payment of all respective charges.

Lost / Damaged Post:

In an event where our posts are missing (cannot be located) there is a non-negotiable $100 fee automatically applied to your account. An email will be sent out to you to inform you if we have been unable to retrieve the post. If you are able to identify the location of the post, it is your responsibility to submit a "pick-up" order. In the event that the Sign Installers successfully retrieves the post, the real estate agent and/or broker will be credited the $100.00 charge.
In an event where our posts are damaged, to any degree, the real estate agent and/or broker will be fully responsible for a $100 replacement post cost. The Sign Installers reserves exclusive rights to appraising the cost of damages to its property.

Signs and Storage:

All signs are subject to wear and tear damages or weathering from being up at listings. The Sign Installers will not pay to replace signs that have been damaged from basic and ordinary usage.
If the real estate agent and/or broker has changed brokerages and the Sign Installers are storing signs from your old brokerage, it is the real estate agent and/or broker’s responsibility to inform the Sign Installers of any brokerage change; and to give the Sign Installers clear and explicit instructions on how to handle old signs.
In the event that the Sign Installers are doing inventory of outdated signs, and no instructions have been given to the Sign Installers, the old brokerage signs will be disposed.
After one calendar year of inactivity, the Sign Installers will attempt to contact you using the email last provided to us by the agent to discuss your account status. If the Sign Installers do not hear back from you within 10 business days, we reserve the right to dispose of any signs and riders stored in our warehouse.
If the Sign Installers search an agent's name on TREB or Realtor.ca and find the agent has moved to a different brokerage than the one the Sign Installers have signs with, the signs will be disposed.
It is the responsibility of the real estate agent and/or broker to pay for all charges associated with sign disposal.
Agents and/or brokerages are responsible for keeping The Sign Installers updated on their current marketing materials. If multiple branded signs are being stored in the warehouse it is the agent and/or brokerage’s responsibilty to alert us to which sign is to be used. If we are not told what sign to use, the warehouse will send out whatever sign is available at the time of service.
The quality of signs stored by The Sign Installers is to be monitored by the agents and/or brokerage. If materials are deemed to be in poor quality, it is the agent’s responsibility to direct the warehouse to dispose of those materials. Anything that remains in storage may go out on service at any time.
After 3 years of inactivity with no communication from the agent or brokerage regarding the status of the realtor, any signs and or riders stored within our warehouse facilities may be disposed of.

Installations;

The Sign Installers will not install a post on city property, and/or violate any municipal bylaws.
The Sign Installers will not meet with an agent at the property at a specific time.
The Sign Installers will not facilitate any timed orders.
In an event where a sign is requested on condominium property, the real estate agent and/or broker is required, prior to submitting their order, to gain permission for a sign installation from relevant stakeholders.
It is the full responsibility of a real estate agent and/or broker to inform the Sign Installers of any structural and/or infrastructural concerns - including but not exclusive to: sprinkler systems, telephone or internet cables, unmarked gas lines, unmarked plumbing - at the property. The Sign Installers is not liable for any damages to the property as a result for neglecting to offer all pertinent information about the respective property.
The Sign Installers may paint posts with latex paint to ensure the best presentation possible for the real estate agent and/or brokers. There may be wet paint on our posts for a full day after the post installation. It is the responsibility of the real estate agent and/or broker to identify and notify all relevant parties of this wet paint, especially where an allergy to latex is of concern.
Materials owned by The Sign Installers are NOT to be altered in any way without written consent. This includes but is not limited to: removal, reinstallation, relocation, stickers. We reserve the right to determine all additional charges to your invoice and base our decision on operation costs. These charges are non-negotiable.
In an event where the real estate agent and/or broker cancels an order after the driver has already completed the installation, or is already at the subject property, the real estate agent and/or broker will incur a "drivers-charge" and/or a "full installation charge".
The Sign Installers is not responsible for the loss or damage to your sign when a post and hooks only has been installed. It is the responsibility of the real estate agent to secure their sign to the post using the materials provided (S hooks).
In the event that a Post and Hooks only is ordered, or the sign is not provided to us upon the installation of the post, we are not able to facilitate a request to “tie down” the side of the sign. *Please note, you will require zip ties to tie down your sign when installing.
All installation orders are subject to an automatic "extension" fee of $15/month after the initial 90 days if a removal order has not been submitted on time. Extensions are NOT prorated.

Removals:

The Sign Installers is not responsible for confirming any details prior to service.
In an event where the real estate agent and/or broker does not specify on the order that they would like the sign, riders, or any other materials that may have been used on the sign or post, then we all materials will be taken back to the Sign Installers Pickering warehouse.
In an event where the Sign Installers arrive at a property and notice significant damage to the real estate agent and/or broker's sign, the Sign Installers will notify the relevant party of the damages, and the Sign Installers will store the sign until further advisement from the real estate agent and/or broker.
In the event that a post is damaged or missing the real estate agent and/or broker will be fully responsible for the $100 replacement cost of posts.
If the post is no longer in the location it was originally placed by The Sign Installers, it is the responsibility of the agent and/or brokerage to specify the location in which the post has been moved (i.e the side of the house). If we are not informed that the post has been moved, and our driver is unable to locate it upon arrival at the property, it will be the agent and/or brokerage’s responsibility to either return all mateirals owned by The Sign Installers to our Pickering warehouse, or to place and pay for an order for us to return and retrieve the materials once their location has been determined.

Commercial Work:

For a commercial installation and/or removal to be processed, the real estate agent and/or broker must request a quote from the Sign Installers. The quote must be confirmed by the real estate agent and/or broker before the Sign Installers proceed to process the order request.
In every event, the Sign Installers require a photo of the installation area upon the order request.
Depending on the season, commercial installations and removals are subject to up to 7 business days for completion.
All commercial work is weather-dependent. In compliance with Provincial legislation, the Sign Installers prohibits the installation and/or removal of any signs and/or posts in unsafe working conditions.
For wall signs, the Sign Installers do not facilitate any wall work higher than two stories.
The maximum height for any signs installed on the ground is 14 feet - from the ground.
The real estate agent and/or broker acknowledges that wall signs and banners require tapcon screws and or anchors. The real estate agent and/or broker acknowledges that this will create holes in the finish of the building. The Sign Installers are not liable or responsible for filling these holes.
Commercial work is never guaranteed as next day service.

Overdue Accounts:

All overdue accounts will be collected using the credit card kept on file, after 90 days of an account balance remaining unpaid. In the event that this is not possible, the Sign Installers will send the real estate agent and/or brokers account to a collections agency. Please note that the Sign Installers has a zero-tolerance policy for harassment or abuse against its employees, of any kind. All correspondence between the Sign Installers and the real estate agent and/or broker is monitored by the Sign Installers.